Description

Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall.

In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world.

There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following:

Customer Lens

• Acceptance of digital channels 
• Changing demographic 
• Acquisition and retention opportunities 
• Omnichannel 

Operational Lens

• Hybrid working 
• Cost challenge 
• Agent experience 

 Technology Lens

• Legacy lifecycle 
• Supplier landscape 
• Rise of AI 

Commercial Lens

• Business case complexity 

If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.

https://www.networkcollective.co.uk/
https://www.linkedin.com/company/the-network-collective
Email: info@networkcollective.co.uk 

Music by
Riptide by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4288-riptide
License: http://creativecommons.org/licenses/by/4.0/