Our Head of Insights, Chris Browne, lives and breathes Conversation Analytics. In this Insight & Impact episode, Chris is shedding light on how it can be used to ace First Call Resolution (FCR) in contact centres.
Acing First Call Resolution (FCR) is key for any contact centre leader keen to provide the best possible customer experiences. And the better the FCR rate, the more efficient the contact centre will be, which means being in the CFO's good books, which is always a win!
