IDeaS’ Klaus Kohlmayr speaks with Sloan Dean, CEO and president of Remington Hotels, about how hotels must apply a “Day Zero” mindset to their recovery strategy. “America loves a comeback story, but few are in love with the process and perseverance required for it to become reality,” says Dean. “What the world looked like yesterday does not matter. If your question is ‘When do we get back to February 2020?’ then you are not armed for success in these times. Day zero until that becomes day one. Today is day zero, so start moving forward!”
