➡️ Summary ➡️
In this episode, Kuldip Hillyer shares his journey from being laid off to founding Kugamon, a native Salesforce application that revolutionizes the quote-to-cash process. He discusses the challenges faced during the transition to Salesforce Lightning, the competitive landscape with Salesforce CPQ (fka Steelbrick), and how Kugamon adapted to meet customer needs. Kuldip emphasizes the importance of community engagement, leveraging AI, and the power of YouTube in driving customer retention and reducing support cases. He also highlights the significance of building a sustainable business model in the evolving Salesforce ecosystem.
➡️ Guest ➡️
Kuldip Hillyer https://www.linkedin.com/in/kuldip/
Kugamon https://www.kugamon.com/
➡️ Takeaways ➡️
Kuldip Hillyer is an accidental entrepreneur who founded Kugamon after being laid off.
Kugamon was the first native quote-to-cash app on the Salesforce AppExchange.
Salesforce's acquisition of Steelbrick posed a significant challenge for Kugamon.
Kugamon focused on making subscription management easy for users.
The transition to Salesforce Lightning required Kugamon to adapt its UI and functionality.
Kugamon's success is attributed to its strong community engagement and customer support.
YouTube has been a powerful tool for Kugamon, reducing support cases significantly.
Kugamon targets the SMB mid-market with competitive pricing.
The company has a small team of nine people, showcasing efficiency and agility.
Kugamon's business model is built on understanding customer needs and leveraging technology.
➡️ Youtube ➡️
Watch this episode on our Youtube channel
➡️ Keywords ➡️
Kugamon, Salesforce, CPQ, Entrepreneurship, Lightning, Steelbrick, AI, Customer Retention, YouTube
➡️ Hashtags ➡️
#salesforce #isv #appexchange #cpq #layoff
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