In the second part of my interview with Artida Karaj, we get specific about the How of frameworkless transformation. She drops a ton of cool wisdom in this part, including:
Start with leaders. Without C-Level buy-in, its just talk.
Co-create goals - internal team members and leadership
Create the environment for innovation by creating an outcome culture - the solution matters less than the results. Allow collaboration, decision making, trying and learning, people growth
Allow that this will take time - years, not weeks or months - to mature and expand fully
Create enablers - people who can spread the word
Enforce ‘customer seat at the table’ - the customer is not a LOS, it is the actual customer.
Technology is not a cost centre, it is a partner
