A positive employee experience is crucial for business success, and it all begins with leadership. Meg Schmitz joins us to share insights on how business owners can drive a thriving work culture by staying in tune with their employees’ needs. Drawing from her expertise in franchising, Meg explains why the focus should be on employee retention and engagement, and how it leads to better customer satisfaction and business outcomes.
We also explore how different generations approach business ownership and why personal ambition and leadership skills, rather than age, determine success. Whether you're just starting out or are an experienced business owner, the key is understanding how to foster a positive work environment that meets the needs of a multi-generational workforce.
Meg also touches on the importance of encouraging trade skills and how AI won’t be replacing hands-on jobs any time soon. For those in business ownership, she emphasizes the need to cultivate new talent through apprenticeships and hands-on training to stay ahead in the modern workforce.
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