Heather Blair and her team have had plenty of work to keep them busy in 2020.
Blair is the leader of JPMorgan's Columbus technology hub, a 5,000-person team that's responsible for creating seamless digital experiences for all the financial giant's customers. Those demands got bigger this spring as the coronavirus pandemic increased customer demand for ways to interact with their bank remotely – and as JPMorgan handled the onslaught of applications that came with the launch of the federal Paycheck Protection Program.
"That was led out of Columbus as well, with all the great development to make sure that that was done digitally, for our customers very quickly, in a time with a pandemic, when they needed it the most," said Blair, who like the rest of her team has spent much of the past six months working from her home office.
"From the time that a customer does does the application online through the processing and underwriting and approval and getting the funds, there's a lot of technology work that goes into that," Blair said. "So I'm just very, very proud of all the work that was done to get that in place for the customers in a very, very, very short period of time. And so it's a really great accomplishment that was led by the technology organization."
Blair talked about her experience handling the demands of the pandemic and the changing nature of work during an interview for our Women of Influence podcast. Check out the full episode to hear more about her background, how she found herself in the world of IT and how JPMorgan seeks to build gender parity among its technology team.
Mentioned in this episode:
