A growing business promoting their phone number is likely to generate inbound calls. Inbound conversations are the consumer wanting to interact with your business. Those conversations can lead to sales, appointments, support, hiring, and so much more. The more inbound conversations that are coming into the business the more coverage that a business needs. Coverage means making sure those calls are properly handled. Before a conversation happens, a business needs to consider how many hoops a caller must go through to contact their business. Every business needs to prepare its call handlers with training to ensure that every inbound call is handled with care. Fielding inbound calls are an intimate 1-on-1 interaction with the consumer that contributes to the success of a growing business.
