Every business with call handlers needs to be able to manage them so they can be successful. Call handlers provide an essential function for a business as they are on the front lines answering the phone calls. A successful business will pay close attention to how they handle their 1-to-1 customer interactions. When a manager can onboard, train, and reward the right behavior from their call handlers they will be more successful and those call handlers will want to stay with the business longer.
