Handling Client Complaints in Coaching: Experiences and Strategies
In this episode, John and Angie delve into the challenging topic of client complaints in the coaching profession.
They share personal anecdotes of dealing with direct and indirect complaints from clients and discuss the emotional impact these experiences had on them.
The discussion covers practical strategies for setting clear expectations with clients, providing session notes, and approaching complaints with empathy and curiosity.
They also touch on the importance of reflecting on feedback, even when it is negative, to improve one's coaching practice.
The episode concludes with advice on handling potentially damaging complaints on social media and the significance of maintaining professionalism while ensuring both the coach and the client can amicably part ways if necessary.
Do you have a question for John & Angie? Thoughts about this episode's topics? Any other feedback? Leave us a voicemail, it's free. Here's the link: https://speakpipe.com/thecoachingclinicpodcast
00:00 Introduction and Lighthearted Banter
01:07 Dealing with Client Complaints: Personal Experiences
03:48 Handling Complaints: Strategies and Reflections
10:25 Setting Expectations and Avoiding Misunderstandings
18:48 Learning from Feedback and Continuous Improvement
27:18 Resolving Complaints and Maintaining Professionalism
35:33 Conclusion and Listener Engagement
