Setting clear expectations and standards is essential if you want to grow your business and team. But sometimes, standards and expectations are too high and cannot be met. That sets an expectation for the customer to receive something that your team may not be able to deliver.
In this episode, the guys talk about setting realistic standards & expectations with clients and employees and how unrealistic expectations can cause your clients to be disappointed and problems with your employees.
In this episode, they discuss:
Setting unrealistic standards can lead to client disappointment and employee problems
Making sure clients understand exactly what the finished product would look like
The need to allow creativity within set standards
The need to question your own beliefs and practices
Understanding that there may be different ways of doing things that could lead to better outcomes
Setting realistic standards and expectations and communicating them clearly
Resources:
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