How do you serve the "perfect" customer? The one who seems to do it all right.
Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:59 - What is "perfect" anyways?
00:03:53 - Handling requests from top customers
00:04:50 - Leaning into strategic partnerships
00:07:23 - Business discussions vs. personal chat
00:10:06 - Asking tough questions thoughtfully
00:12:30 - Tackling “feature requests”
00:18:49 - Partnering with product for insights
00:28:15 - Wrapping up with key takeaways
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: customer advocacy, partnership, key customer management
