As CS leaders, we’re often held accountable for retention and expansion. But those outcomes depend on more than our team.
We must break down silos between departments to enhance growth effectively. Alignment doesn’t happen organically. It happens intentionally — and CS leaders have to drive it.
We’re the connective tissue of the customer journey. And that journey crosses way more
than just Sales and Product.
In this episode I share how to align with 6 cross-functional teams that impact retention and growth.
