“AI does not create culture.” — Adam Povlitz
In this episode of Evolving Your Workplace, host Carol Schultz sits down with Adam Povlitz, CEO and President of Anago Cleaning Systems, to explore what AI actually does inside an organization—and what it absolutely cannot do. While many companies are rushing to automate everything, Adam shares a grounded approach: use AI to remove busywork, identify performance gaps, and strengthen training, while doubling down on human development where it matters most.
Adam walks through how Anago built a system that connects operational data, analytics, and AI-powered learning to improve performance across a distributed franchise network. Instead of relying on static training manuals or one-size-fits-all onboarding, the company uses real-time performance signals to trigger targeted retraining and deliver interactive e-learning experiences that help workers correct issues quickly and consistently.
The conversation challenges the idea that AI can replace relationship-driven work. Adam explains why fully automated sales and service models repeatedly underperform compared to teams supported by AI tools, and why leaders should focus less on replacing employees and more on teaching them how to use technology effectively.
Carol and Adam also discuss why AI adoption must start at the leadership level, how companies can avoid overwhelming employees with new tools, and why investing in structured upskilling programs is becoming a competitive advantage. The message is clear: as AI handles more repetitive tasks, the human experience becomes more—not less—valuable.
Key topics covered:
How Anago uses AI to streamline training and retraining across locations
Why AI should accelerate work, not replace people.
Using operational data to trigger targeted learning interventions
The role of AI-driven e-learning, avatars, and testing in workforce development
Why CEOs must lead AI adoption for it to stick inside organizations
Balancing automation with in-person coaching and accountability
How removing grunt work allows employees to focus on higher-value human interactions
Connect With Host Carol Schultz
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