Faithful on the Clock is a podcast with the mission of getting your work and faith aligned. We want you to understand Who you're serving and why so you can get more joy and legacy from every minute spent on the clock. Thanks for joining us and taking this step toward a more fulfilling job and relationship with God!
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In this episode...
Faithful on the Clock
https://faithfulontheclock.captivate.fm/episode/the-3-ingredients-you-need-to-build-unbreakable-loyalty
Whether you’re working with customers, employees, or others around you, loyalty is usually a good thing. But how do you build it? Episode 39 of Faithful on the Clock reveals the three key ingredients you need to get people to stick around.
Timestamps:
[00:05] - Intro
[00:35] - Professionals typically talk about loyalty in terms of keeping customers and employees around.
[01:31] - Individual loyalty is a third arm of loyalty we ought to pay attention to. Today, there’s a heightened danger that we will take a sense of personal value or worth from loyalty metrics, because it’s harder to forge deep personal connections even though our desire for loyalty is high.
[03:39] - There are three main components you need for good loyalty, the first of which is consistency. This is based on the fact God has designed the brain as a predictive organ that seeks patterns.
[04:33] - Because the brain is predictive, you have to be consistent in your messaging or other efforts to build trust.
[05:25] - Empathy is the second component of loyalty. We are called to support each other, and as followers, we should follow Jesus’ example of trying to understand others.
[06:20] - Cognition is only half of empathetic understanding. Experience that connects to the emotions is the other half.
[07:23] - Experiencing more of what others have experienced will allow you to emotionally read between the lines more and make better inferences about what they might need from you.
[08:33] - Balance is the third loyalty component. It’s especially necessary in communication.
[09:44] - You can consider balance more broadly to build loyalty, such as your ability to respond to differing customer needs over time.
[10:39] - Three points of loyalty recap
[10:59] - We might have to work hard for loyalty with people, but God is always loyal. Nothing can separate us from Him.
[11:58] - Prayer
[12:39] - Outro/What’s coming up next
Key takeaways:
