Faithful on the Clock is a podcast with the mission of getting your work and faith aligned. We want you to understand Who you're serving and why so you can get more joy and legacy from every minute spent on the clock. Thanks for joining us and taking this step toward a more fulfilling job and relationship with God!
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In this episode...
Applying the Customer Mindset to Your Team
https://faithfulontheclock.captivate.fm/episode/applying-the-customer-mindset-to-your-team
Almost all companies these days stress focusing on the customer–that is, they’re customer-centric. But employees don’t get the same attention. This episode of the Faithful on the Clock podcast talks about that gap and provides some recommendations to close it.
Timestamps:
[00:05] - Intro
[00:37] - The customer-centric mindset is front and center for today’s companies, who are using the next-best triad to understand and serve their bases well.
[01:57] - Companies are bending over backward to understand customers.
[02:29] - Companies are not applying the same attention to employees that they are to customers. There is often a huge disconnect between employer and employee perceptions as a result.
[03:46] - We need to get companies to start treating their employees under the same mindset they treat their customers. Tackling organizational structure is the first step in doing this.
[04:42] - Changing organizational structure has challenges and takes time, but anything you can do to reduce silos and allow people to move freely will help. Repeated interactions are essential.
[05:45] - Extreme ownership can help your team come together.
[07:57] - We handle customer personas well, but we don’t apply the same detail level to employees. That makes it easier to disconnect from workers.
[08:33] - Once you have organizational hurdles out of the way, apply extreme leadership to direct your customer tools toward your employees.
[09:40] - Issues like improving employee connection and treatment can seem too big to tease apart. But nothing is impossible with God. Start with something small you CAN do, rather than giving up.
[10:58] - Prayer
[11:40] - Outro/What’s coming up next
Key takeaways:
