Faithful on the Clock is a podcast with the mission of getting your work and faith aligned. We want you to understand Who you're serving and why so you can get more joy and legacy from every minute spent on the clock. Thanks for joining us and taking this step toward a more fulfilling job and relationship with God!
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In this episode...
Culture Rules With Mark Miller, Chick-fil-A
https://faithfulontheclock.captivate.fm/episode/culture-rules-with-mark-miller-chick-fil-a
What does it take to build a healthy, high performance culture? In Episode 75 of Faithful on the Clock, host Wanda Thibodeaux welcomes guest Mark Miller, Vice President of High Performance Leadership at Chick-fil-A, to reveal the three rules for creating an ideal work environment.
Want to get in touch with Mark Miller? Give him a call: 678-612-8441
Timestamps:
[00:04] - Intro
[00:51] - Welcome to Mark and summary of his career
[01:59] - How Mark’s perspective is different now than when he started
[03:16] - The three conditions for high performance culture: alignment, performance, and improvement
[06:50] - The three rules for high performance culture: aspire, amplify, and adapt
[09:36] - Three tips for enhancing (adapting) your culture
[11:22] - Recap of three enhancement tips
[12:01] - What leaders can do to fight the tendency to get comfortable and ensure they’re always improving and adapting
[13:37] - What leaders can do for further protection against getting too comfortable (listening)
[15:10] - Statistical discussion of culture ROI and the gap between leader and worker perceptions — what causes leaders to be misaligned
[22:02] - What Mark wants young leaders and workers to understand the most
[23:17] - Advice from Mark about not having a direction to grow in
[24:43] - Mark’s guiding scripture verse and why it’s significant to his picture of leadership
[29:02] - Recommendations for Mark’s books/What’s coming up next
Key takeaways:
