Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.
Key Talking Points
- Lyft plans to start with 25 service centers around the country
- Wanted to see the activity in the Lyft Service Center in Philadelphia
- Plans to service the ride-share industry
- Shocked about the volume that was going through this location. It was ¾ full
- Reluctant to accommodate this marketplace in his shop
- The waiting room was sparse but did have coffee and water
- Observed a brake job being done and a detailer cleaning the inside
- GM has invested $500 million in LYFT
- He observed discount cards from a dealership on the counter
- Can independents bring in some of the ride-share maintenance business?
- It is possible that the ride-share driver may not know how to extract the most value from their vehicle
- Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market
- Ask your customer base to help keep their ride-share vehicle safe and reliable
- A special thanks to Greg Buckley for his contribution to the aftermarket.
- Books mentioned in the content library HERE
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