Description

52 - From Onboarding to Retention: Strategies to Scale Your Agency

In this episode of the HighLevel Experience Podcast, host Vit Muller welcomes two dynamic leaders in the HighLevel community, Emily Bryant and Ryan O'Connor. Emily is the GM of Global Operations and Sales at Growthable, known for her expertise in automation and strategy. Ryan, the founder and CEO of Growthable, has transformed his passion for HighLevel into a successful global support platform. Together, they are pioneering the future of white-label support for HighLevel agencies.

Special Offer 🤩📣

If you're a SaaS or digital agency founder, SMMA or AI entrepreneur looking to scale, this is the Customer Success team you need. Visit highlevelexperience.com/growthable and use code HLXP at checkout and get 10% off.

About Emily & Ryan

Emily Bryant: GM of Global Operations and Sales at Growthable, Emily is a strategic thinker with a passion for automation and client success.

Ryan O'Connor: Founder and CEO of Growthable, Ryan is a visionary entrepreneur dedicated to providing elite-level client retention strategies and support for HighLevel users.

Highlights 🔥

Key points we talked about in this pilot episode!

• 👉 [00:01:24] Building Relationships in the High Level Community - Discussion on the importance of networking within the HighLevel ecosystem and how relationships formed at events like the Level Up Summit have been pivotal.
• 👉 [00:03:46] The Power of Networking at Summits - Ryan and Emily share personal stories of how attending summits led to meaningful connections and professional growth.
• 👉 [00:07:05] Emily Bryant's Career Journey - Emily shares her professional background, her transition from web design to HighLevel, and her passion for automation and team leadership.
• 👉 [00:10:16] Ryan O'Connor's Aha Moment - Ryan discusses the realization that support is crucial for scaling agencies and how he built Growthable to meet this need.
• 👉 [00:19:35] Bootstrapping and Scaling with High Level - Insights into the challenges and strategies of bootstrapping a business using HighLevel, emphasizing the importance of taking action.
• 👉 [00:29:58] The Future of Automation and AI in High Level - Exploration of how automation and AI are transforming business operations and the potential future developments in HighLevel's platform.
• 👉 [00:47:36] Onboarding and Retention Strategies - Emily and Ryan delve into common onboarding mistakes and the significance of customer success in reducing churn and enhancing user engagement.

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