In this episode, we delve into the nuanced world of effective interviewing with special guest Bobby Masano, a seasoned investigator and Special Agent in Charge at the Federal Law Enforcement Training Center. We explore key techniques such as obtaining an admission before a confession, the strategic use of direct questions, and the paramount importance of building rapport with interviewees. From criminal investigations to everyday business interactions, we uncover invaluable insights that can elevate our communication skills, foster trust, and achieve desired outcomes. Join us as we unlock the secrets to mastering the art of strategic questioning and relationship building.
Timestamps:
- (00:00) Introducing Bobby Masano.
- (07:28) Military investigates sexual conduct for admissions first.
- (11:27) Strategically use yes/no questions with evidence.
- (16:30) Using direct questions can reveal truths effectively.
- (24:16) Planning disadvantages removes excuses in negotiations effectively.
- (27:37) Rapport as conversation, not just a step.
- (33:38) Elicit questions for stronger, trustful confessions.
- (38:09) Using subtle techniques for rapport-building yields benefits.
- (44:22) Respectful questioning led to 15-year conviction.
- (47:40) Substance abuse recovery led to mutual respect.
- (55:20) Convince them it's beneficial to talk.
- (01:01:23) He confessed and worried about HR's reaction.
- (01:07:27) Thank listeners; try Human Tel training discount.
- (01:08:40) Learn, qualify, and advance withcertifiedinterviewer.com
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