Today we welcome Vanessa Vaughn Mathews, the founder and chief resilience officer of Asfalis, a prominent business resilience advisory firm. Vanessa shares her experience surviving a "perfect storm" and how it propelled her into the field of crisis management. She works with Fortune 500 and mid-size organizations across the country, helping them navigate through crises and develop strategic responses. With her unique perspective and expertise, Vanessa is the perfect guest to shed light on the crucial topic of communicating through crisis. You do not want to miss this episode on how to effectively handle challenging times.
Timestamps:
- (00:00:06) Introduction Vanessa Vaughn Mathews, a crisis management expert.
- (00:06:06) Vanessa shares her journey into the field of crisis management, which began with her personal experience surviving a tornado.
- (00:08:05) Business resilience is the ability of an organization to recover quickly from disruptions.
- (00:14:29) The importance of taking a pause and responding strategically in times of crisis.
- (00:15:52) The transportation crisis in Charlotte serves as an example of how a crisis can impact businesses and individuals.
- (00:21:59) The power of sharing and motivating others to make positive changes.
- (00:26:49) Personality plays a significant role in the effectiveness of crisis management teams.
- (00:32:11) Great leaders possess the ability to listen and understand the needs of their businesses.
- (00:36:20) Trust, transparency, and effective communication are key in filling gaps and addressing fears and stress during a crisis.
- (00:40:30) Vanessa shares her experiences with racism in corporate America and highlights the importance of accountability.
- (00:46:48) The power of listening is emphasized, and it is noted that true qualifications extend beyond paper certifications.
- (00:52:41) Our perspectives can evolve when we actively listen and learn something new.
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