In this solo episode, we discuss the key steps to getting your team aligned with your own expectations.
We start talking about our own process and the WOW Service Time expectations, the WOW Standards of Tracking the Loan Process and finish up talking about how revisiting these systems can benefit even a seasoned Loan Team.
If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage industry who can benefit and visit LoanTeamTraining.com for more.
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Show Highlights:
00:25 - WOW Service Time Expectations
00:50 - Know what your task is, know what the time expectation is
04:45 - WOW Team Training
07:25 - WOW Standards of Tracking the Loan Process
09:40 - The System Works (if you work it)
13:00 - LoanTeamTraining.com
13:35 - Thank you’s and Feedback request
