In this episode of Make Business Personal, Kiley Peters, founder of RAYNE IX, talks about the importance of processes in increasing efficiency, profitability, and scalability in business. She highlights that creating and documenting processes is crucial for increasing the value of a business and making it less reliant on the owner. Kiley discusses three types of processes: client-facing methodology, internal deliverable processes, and backend operational processes. Lastly, Kiley mentions the significance of mapping out processes to delegate tasks and create systems to support execution.
- Types of Processes: Client-Facing Methodology, Deliverable Processes, Backend Operational Processes 03:17
- Mapping Out Processes for Delegation and System Creation 12:22
- Recommended Resources 15:02
Quotes
- “Instead of just increasing processes, creating processes, documenting processes, training, and communicating on processes, those are all different ways that we can increase the value of our business. I don't want that to get overlooked. This is a huge element of building a business that does not require you to run it.” 1:30
- “I feel so strongly that we have to have productized services because without productizing our services, it is really difficult to create any type of process that can be repeatable. Creating the process is the first step to creating a productized service.” 6:46
- “It's difficult to map out how you're going to delegate things if you don't have it all mapped out. Because then you might find yourself in a position to say, well, I'm just gonna do all of it. One, that's not scalable. Two, it's probably not the best use of your time and talent. And three, you could probably be delivering a better service to your client if you took the time to map it all out and find the appropriate parties to help support you in all of these things.” 12:27
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