Let's face it – your customers are the lifeblood of your business. Without them, you don’t have a business. So, how do you gauge their satisfaction?
Episode 41 of The Master Your Business Podcast covers 3 practical strategies for measuring customer experience (CX) for enhanced customer satisfaction!
Enhance your listening experience with our detailed show notes, featuring bonus resources, additional insights and takeaways from this episode.
Timestamps
[0:00] Intro
[04:57] The best way to identify recurring issues or pain points
[08:56] How to get your customer satisfaction score
[11:03] How to get your customer effort score
[13:09] How to calculate your customer lifetime value (Live illustration)!
