In the recent episode of MC Fireside Chats, hosted by Brian Searl of Insider Perks, a discussion unfolds about the RV industry with notable guests including Phil Ingrassia (President of RVDA), Eleanore Hamm (President of RVDA of Canada), Shane Devenish (Executive Director at CRVA), and special guest Mike Wendland from RV Lifestyle.
Mike Wendland, with his extensive experience in the RV lifestyle, shares his journey from starting a blog to expanding into a comprehensive multi-platform presence. He emphasizes the importance of adapting to changes in audience behavior and platform algorithms, highlighting the need for content diversification. Wendland's perspective is particularly valuable, given his direct engagement with a broad RV audience through various digital channels.
The conversation then shifts to the broader challenges facing the RV industry. One significant issue discussed is the quality of RVs, particularly those manufactured during the COVID-19 pandemic years (2020 and 2021). Wendland notes an improvement in quality post-2021 but maintains that quality remains a concern. This point underscores the industry's need to maintain high standards to ensure consumer satisfaction and industry growth.
Another critical topic is the state of campgrounds, both private and public. The panel agrees that the quality of campgrounds plays a crucial role in the overall RV experience. Brian Searl acknowledges the existence of both good and bad campgrounds, indicating that the impression they leave on RVers can significantly impact the industry's perception.
The discussion also delves into the challenges of RV servicing and the supply of parts. Eleanore Hamm from RVDA of Canada addresses the difficulty dealers face in finding enough qualified technicians. This shortage, coupled with supply chain issues, has led to extended repair times, affecting the overall RV experience. Phil Ingrassia adds that the industry is focusing on reducing repair event cycle times, a critical factor for customer satisfaction.
Mike Wendland brings up the seasonal nature of the RV business, particularly in regions north of the Mason-Dixon line. He notes the challenges dealers face in maintaining staff for peak seasons and suggests that more publicity about employment opportunities as RV technicians could help alleviate some of these issues. He also mentions innovative training programs, including those reaching out to prisons, as a way to address the technician shortage.
A significant part of the discussion revolves around attracting new demographics to the RV lifestyle. The panel recognizes the importance of engaging younger generations and urban dwellers, who might not traditionally consider RV activities. Wendland and others emphasize the need for early exposure to outdoor activities and the industry's efforts to make RVing more accessible and appealing.
Shane Devenish highlights the importance of addressing current problems while also creating a pipeline for future RV buyers. This dual focus is essential for the long-term success of the industry, balancing immediate needs with strategic future planning.
Mike Wendland also touches on the impact of remote work on the RV industry. He notes the improvement in campground internet access, which has facilitated remote work from RVs. Wendland suggests that advocating for remote work can help sustain and grow the RV industry, as it allows more people to integrate RVing into their lifestyles.
In his closing remarks, Brian Searl reiterates the value of diverse perspectives in understanding and addressing the challenges facing the RV industry. He acknowledges his own strong opinions but emphasizes the importance of
