On our SaaS Fuel™ Founder Episode this week, Jeff rides the wave with Nathan Miller, founder, and CEO of Rentec Direct. After struggling to manage his rental portfolio, Nathan set out to create software that would make his life easier and ensure nothing was missed or forgotten. He accomplished that goal not only for himself but for 25,000+ other landlords and property managers too! From an initial vision to solve his own problem, he and his team quickly realized the magnitude of the need in the marketplace and enhanced the solution to meet it head-on. Rentec Direct has consistently earned top scores from clients and industry experts like Gartner, and has grown into the third-largest property management solution in their space. In today’s episode, Nathan explains how he grew his business organically and debt-free while making significant advancements in customer experience, innovation, and technology.
00:00:00 It’s Valentine’s Day . . . Have a plan yet?
00:05:39 - Nathan’s Tech Background and Building His Own Portfolio
00:07:14 Managing Multiple Rental Properties: A Search For Software Solutions
00:07:50 - Decided to Make A Program That Can Make His Life Easier
00:09:20 - Something That Keeps Track of Things While Busy
00:10:38 Evolution Of Accounting Platforms For Landlords To Property Managers
00:11:16 - Started Expanding The Program
00:12:19 - Winning With Unique Features
00:14:04 - Automating Rent Payment Process
00:15:55 Covid Impact On Rent Payments
00:16:24 How a Pandemic Affects Rent Payments
00:18:00 - Tough Challenge: Finding Employees
00:22:46 Hiring People And Building Service Values In The Face Of Sales Tax Challenges
00:23:37 - Hire For Personality and Quality
00:25:59 Culture Wins! Facetime Matters
00:26:28 Hire Full-Time vs Outsourcing vs Remote Employees
00:28:46 - Something Unique About the Company
00:29:28 Building a SaaS Through Organic Growth
00:29:30 Organic Growth: A Unique Funding Model
00:30:29 - Be Present in Prospective Customer's Minds
00:32:30 - Distinguish Ourselves by Giving Exceptional Assistance
00:33:31 Commitment To Serving All Customers Equally: A Differentiator\
00:34:02 - Sticking True to Your Roots
00:36:16 - Is a Technical Background an Advantage?
00:39:52 - Make It Work, Make It Simple. Solve Core Problems.
“That's one of our core principles is just mind-blowingly amazing support. And we're going to keep doing that because that keeps people here, it keeps our clients with us because they love it.” - 00:33:18 Nathan Miller
“Something that is really admirable is that commitment to serve all customers the same, Whether they're big, or whether they're small, they're still important.” - 00:33:48 Jeff Mains
“I just like we're that company that's always nice to our clients no matter their size.” - 00:34:21 Nathan Miller
“I think we're all learning and continuing to grow.” - 00:37:11 Jeff Mains
1. Be on the right side of sales tax. Take the time.
2. Building service values and training employees are important.
3. Companies without funding have to be creative in attracting customers and maintaining profits.
4. Replicating your vision to others is a key strategic advantage.
5. Marketing may be a foreign concept and it takes time to understand its value..
6. Emotional attachment to writing the biggest check every month
7. Devoting a fair amount of time in a day to just having fun keeps a happy group and keeps a good, nice family atmosphere.
8. The company's profits drive its marketing and keep the company running.
9. Many Companies list their customer service as a...
