Welcome back to the Salon Owners inner sanctum. In this episode, Samara and Jen talk about big changes in the salon industry over the last 18 years. They explore how salons moved from strict hierarchies to more supportive, team-focused spaces.
Key topics include how social media has changed business, why community is better than competition, and what clients now expect from salon services and style. They also cover new ways to manage and train staff and apprentices, plus the importance of setting boundaries in today's salons. Personal stories show how salon management has transformed from old-school methods to modern approaches.
Take a walk back down memory lane and admire the upward trajectory of this amazing industry.
01:43 Diving Into the Evolution of Salons: Old School vs. New School
08:28 The Impact of Social Media on Salon Business
26:25 Navigating Staff and Client Expectations in the Modern Salon
28:21 Navigating Sick Days and Workplace Culture
29:23 The Journey from Manager to Compassionate Leader
30:43 Embracing Empathy and Flexibility in Leadership
32:36 Fostering a Supportive and Inclusive Team Environment
34:37 Redefining Apprenticeships: From Oppression to Opportunity
38:02 Creating a Culture of Respect and Support
40:11 The Evolution of Salon Services and Client Expectations
43:12 Supporting Local: A Shift from Corporate to Community
45:19 Reimagining Work-Life Balance and Business Practices
48:08 Reflecting on Past Practices to Shape a Better Future
Mentioned in this episode:
💛 A HUGE Thank You to Our Podcast Sponsors - Timely
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🎧 Event Spotlight: THIS GENERATION
THIS GENERATION, presented by Monique McMahon, is a one-day, industry-led education experience bringing together three hair artists and three unique creative perspectives.
Joining Monique on the day are Taylah Jones and UK award-winning colourist Luci Green, sharing modern technique, global trends and ideas you can take straight back behind the chair.
The day also includes a business and mindset conversation supported by Salon Rising, with Jen and Samara attending on the day.
📍 Edwards & Co Fortitude Valley
🗓 Monday, 2 March 2026
🎟 Tickets are limited — find all the details via the link below 👇
