In this episode of 'Scaling New Heights, Leadership at the Next Level,' host Nick Sellers delves into handling difficult conversations effectively.
The episode covers why these conversations are often avoided, how to prepare for them, key elements to consider, and natural tendencies that can hinder success.
Nick outlines strategies such as the SBI model (Situation, Behaviour, Impact) to help ensure these conversations lead to positive outcomes.
He also emphasizes the importance of preparation, interaction, reflection, adaptation, and continuation in managing and resolving difficult discussions in both professional and personal contexts.
00:00 Introduction to the Podcast
00:19 Understanding Difficult Conversations
01:11 Desired Outcomes in Conversations
03:15 Preparation for Difficult Conversations
04:54 Conducting the Conversation
07:20 Natural Approaches and Common Pitfalls
09:00 Handling Negative Reactions
11:44 Key Elements for Success
13:19 Conclusion and Next Steps
