Bob is an experienced technology leader with 25 years in executive roles in cloud-based SaaS companies, including InterCall, West Corporation, FreeConferenceCall.com, and now Notiphy. Always taking a collaborative approach and being involved in all areas of the businesses, he endeavored to always improve decision-making with data. This led to starting Notiphy which tells you what your people did, where and when they did it, what data they collected, and how long they did it for.
Well, it's a great question. I've spent a lot of time really looking at, you know, all different areas of the labor force and work workflow, process management, and have had the opportunity to speak to so many people in manufacturing and other areas of the supply chain. And, and found, I mean, obviously, you know, there's been difficulty in hiring, especially now post-COVID. While we're sort of toward the tail end, but in this time period, it's been so hard for manufacturers to get frontline workers, and hiring young workers is, you know, to make it attractive, and manufacturing has been very difficult. And, you know, as you probably know, I mean, there's so many different factors that go into maintaining and hiring people, but you have to really show them that you've created an environment where people and technology are really balanced. And so they can see that they can safely and effectively perform their job and be, you know, and be a differentiator in the company. We know technology in general and the technology that we've developed can make workers more accountable, which by all studies is what they want. They can make them more efficient, productive and safer. And, you know, people have, you know, listened. We know that people have good days, people have bad days, you can't rely on them to remember everything, retain information on a stressful day, or execute the work without, you know, having information and the access to information at their fingertips. We don't need to replace paid people, but it really needs to enable them to be able to increase their performance and increase the company's performance. You know, additionally, technology, you know, helps maintain data that they didn't have before. So workers can, you know, input data into technology, transfer that data to other people. So as people leave, that data can be shared and not, it doesn't walk out the door as people are leaving the workforce.
Well, you know, technology can really help tremendously. But people being more productive can really help the companies understand their data, so they can understand the labor efficiency, the actual labor, labor efficiency of their workforce, so they can continue to, you know, sort of move the ball forward and to what their expectations are. When you look at a lot of what happens on the floor of manufacturing or other areas of the supply chain, oftentimes, you know, you're gonna see a little chaos, right? I mean, you're gonna see people running around, you know, looking for paper, looking for manuals, waiting for somebody to answer a question to help. I mean, there have been some studies out there where people spend, you know, over five hours a week waiting for assistance, and, you know, two thirds of the time that can take, you know, a lot more time. I mean, as I sort of said before, I mean, technology can put that information, those videos that people might want to access, and those manuals at their fingertips, and really help them to, you know, to get that information while they're doing the job. It also can help with more on the job on the job training. And so...
