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00:01:33 What to Say, What Not to Say
00:03:34 Avoid Diminishing
00:05:00 Avoid Dismissing
00:06:14 Avoid Leading Questions
00:07:11 Avoid Advice or Personal Anecdotes
00:09:31 Acknowledge Their Courage
00:09:56 Ask Empathic Questions
00:10:48 Compliment Their Character
00:11:55 Show You Care
00:12:34 An Empathic Statement Formula
00:18:18 Nonviolent Communication/NVC
00:20:48 To use NVC, we must always remember to:
00:23:40 Feelings
00:26:19 Needs
00:29:49 Requests
00:34:15 When the Shoe Is on the Other Foot
00:38:43 Let's take a moment to summarize
• In empathic communication, we should always seek to understand first and to create connection. Empathic statements can help, but avoid deflecting, diminishing, dismissing, dominating the conversation with leading questions, or giving advice or personal anecdotes. Instead, ask empathic questions, compliment something in their character, or do something practical to show you care.
• The nonviolent communication model consists of four components: observations, feelings, needs, and requests. First, become aware of the objective facts of the situation and separate them out from interpretations, assumptions, and judgments about those facts. Next, share what you are feeling, remembering that feelings are connected to our needs, met or unmet.
• Then, express these needs without blaming and without confusing needs with strategies used to meet those needs. Finally, finish with a request for that need to be met. Avoid requests that are vague, impossible to fulfil, framed as what you don’t want, or framed as a demand that can’t be refused. A request does not entitle us to receive what we ask for, so we should graciously accept if it isn’t granted.
#DrMarshallRosenberg #Empathic #EmpathicConversation #EmpathicStatements #NonjudgmentalPerspective #NonviolentCommunication #NVC #Rosenberg #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TrainYourEmpathy
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