Description

What does it really take to run high-performance global ops? This episode takes you inside the war room of Shockwave Solutions’ daily execution machine.

In this tactical edition of Inside the Ops Room, Richard and Tiago break down the real rhythms and routines that keep the Shockwave engine moving. With a team stretched from Mauritius to Argentina to the Philippines, coordination isn’t optional, it’s mission-critical.

From time zone alignment to scorecard culture, and the weekly cadence that holds it all together, they share the actual frameworks behind seamless team operations. Whether you're scaling a startup or running a mature ecom brand, this episode will upgrade your remote team management playbook.. fast!

We cover:

• How to align distributed teams across 6+ time zones
• Daily ops face-to-face and why the agenda never moves
• The Monday “Ops” meeting vs Thursday “Breaker”
• Building and maintaining a high-leverage KPI scorecard
• Why templating tasks (in ClickUp) is the difference between chaos and clarity
• Reading “everything” as an operations leader
• Signs your systems are sending signals and how to catch them

Timestamps:

• (0:00) Managing ops across Mauritius, Argentina, Philippines
• (1:40) Global team routines that actually work
• (3:15) The morning F2F: alignment in 10 minutes or less
• (5:40) Why the Monday Ops call kicks off the week
• (7:15) The Thursday “Breaker” — working on the business
• (9:05) Scorecard cadence: KPIs that mean something
• (11:20) Templating tasks & SOPs: ClickUp playbook
• (12:40) Read everything: why ops needs total context
• (14:00) Interpreting “signals” inside your ops machine

Download Richard & Tiago’s full checklist — including their top 25 tools for ops excellence — free inside the Visionary Vault.

Explore Free Resources inside the Visionary Vault:

https://specialopspodcast.com/visionary-vault

Get in Touch with Emma Rainville:

YouTube: https://www.youtube.com/@specialopspodcast

Instagram: https://www.instagram.com/emma_rainville512/

LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru

Get in Touch with Richard:

Email: richard@shockwavesolutionsllc.com

LinkedIn: https://www.linkedin.com/in/richard-parkin-55621ba9/

Get in Touch with Tiago:

Email: tiago@shockwavesolutionsllc.com

LinkedIn: https://www.linkedin.com/in/tiago-sanguinetti/