At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption.
From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework. The insights Theresa shares can be applied to organizations of any size aiming to build lasting resilience and strengthen business continuity.
Episode highlights:
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
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