Episode 214: Hannah Brotherton can tell immediately whether you invest in your customer success team.
⏱️ Timestamps:
00:00:00 - Wu-Tang Financial
00:01:46 - Why early ops matter for CS growth
00:02:17 - Scaling struggles without operations
00:03:52 - Operations as a success environment
00:05:03 - Rise of the data horse
00:07:20 - CSOps remains in the shadows
00:08:04 - Should leaders wear all the hats?
00:10:17 - When CS gets too technical
00:12:23 - Bye bye
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Hannah Brotherton:
Hannah's LinkedIn: https://www.linkedin.com/in/hbrotherton/
Mentioned in this episode:
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