Episode 195: Erika Villarreal wants to help, but first she needs to know what to help *with*.
⏱️ Timestamps:
00:00:00 - Intro
00:02:44 - The burnout crisis in CS
00:05:54 - Is it the job or the company?
00:10:54 - Personas problem in customer success
00:12:28 - Solutions need a part two
00:13:24 - Empathy vs. entertainment on Reddit
00:14:00 - Wrapping up, but not for long
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Erika Villarreal:
Erika's LinkedIn: https://www.linkedin.com/in/erivillarreal/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!