Episode 204: Denny Burda brought Dillon's favorite thing to the show: stats! ...they're not very positive, though.
⏱️ Timestamps:
00:00:00 - Intro
00:02:31 - Death of a salesman: is sales failing?
00:03:24 - The shocking reality of SaaS churn
00:05:16 - The metrics that really matter
00:07:51 - Customer success: the key to survival
00:09:37 - The sandwich analogy of retention
00:12:09 - Why holistic experiences keep customers
00:12:57 - Parting thoughts
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Denny Burda:
Denny's LinkedIn: www.linkedin.com/in/dennyburda
Mentioned in this episode:
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