Episode 190: David Karp loves being a CS leader with all its ups and downs. But it's not for everyone.
⏱️ Timestamps:
00:00:00 - Intro
00:01:58 - Customer success is a roller coaster ride
00:04:19 - Not everyone is built for the ride
00:07:16 - Embracing unpredictability and teamwork
00:08:43 - Leadership must support the front lines
00:09:27 - Emotional resilience in customer success
00:12:02 - Serving customers in their critical moments
00:13:55 - Next up, the log flume?
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with David Karp:
David's LinkedIn: https://www.linkedin.com/in/davidalankarp/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!