In this conversation, I speak with Damien Lacey, a process evangelist with extensive experience in process improvement. They discuss the importance of understanding and documenting processes, the metrics that matter in process improvement, and how organizations can effectively implement changes. Damien shares insights on the challenges of process improvement, including the need for executive buy-in, the significance of customer expectations, and the common pitfalls organizations face. The discussion emphasizes the value of a structured approach to process management and the role of culture in driving continuous improvement.
"This is potentially transformative."
"It's all about improving metrics."
"Speed is becoming more important."
process improvement, efficiency, productivity, process management, operational excellence, customer expectations, documentation, metrics, service industry, cross-departmental collaboration
Damien Lacey is the Founder of OE Partners and has spent 20 years in Australia and Japan helping teams transform business processes. This session will teach you how to enable profitable growth through "step-change" improvements in productivity for your business
