In the latest episode of The Retail Tea Break Podcast, Melissa Moore chats with Paul O’Hea, pharmacist and co-owner of Inish Pharmacy Group and Isabel Hughes, head of marketing at Autoaddress. Together, they explore how teamwork, technology and trust shape modern retail; from maintaining a human touch in pharmacy service to tackling the hidden costs of bad address data. The conversation blends the practical challenges of peak-season trading with digital innovation, customer care and operational growth.
Discussion Points:
- How Inish Pharmacy blends online convenience with in-store care and trust.
- Scaling operations and moving warehouses mid–holiday season.
- The role of clean, accurate address data in enhancing customer experience.
- The impact of express checkouts and digital wallets on address accuracy.
- The evolving Irish address landscape; Eircode, compliance and automation.
Key Takeaways:
- Human touch still matters: Personal service builds loyalty, even in e-commerce.
- Bad data costs retailers: Clean address data reduces failed deliveries and customer complaints.
- Growth requires resilience: Operational challenges, like warehouse expansion, can strengthen long-term capacity.
- Convenience must meet accuracy: Retailers must balance frictionless checkouts with verified customer details.
- Technology is a team player: Smart integrations between retailers and data partners improve both service and efficiency.
Check out https://www.inishpharmacy.com/
Thank you to Autoaddress for sponsoring today’s episode. You can solve your address data problems with Ireland’s most trusted supplier of Eircode solutions. Improve data quality, reduce manual errors and deliver better customer experiences at https://autoaddress.com/
