To kick off Season 2 of The Retail Tea Break, I talk to a retail innovation
specialist who helps global brands push the boundaries of physical retail.
Ian Scott provides insights on global retail trends and innovations,
travelling around the world to ensure retailers stay connected with their
customers. His work has included the design and implementation of retail
stores, store research and customer behavioural psychology. This
conversation is full of examples and best practices from brick and mortar
stores. Ian also explains how the best physical stores are contributing to
both the beginning and end of the customer journey. This is an episode not
to be missed!
