Episode 160 of the Savvy Dentist Podcast is a continuation of our discussion on metrics that
matter. Pick my brain and hear my thoughts on Metrics that Matter #2 which is about looking
and understanding the financial elements of your business. We discuss the 2 types of metrics -
Key Performance Indicator and Critical Driver.
In this episode we discuss:
02:00: Understanding business metrics through the metaphor of flying.
03:09: Cash flow and how we can use it.
04:00: Understanding the numbers lead to better decisions and outcomes.
04:41: 2 Types of Metrics: Key Performance Indicator and Critical Driver.
05:26: Looking at and understanding the financial elements of your business.
05:55: Revenue divided by assets
06:30: Revenue per employee
07:05 Organisational structure
07:32: Marketing, Sales, and Day-to-Day operations of the business
10:04: Recall success rate
10:57 Incomplete treatment
11:19: Critical drivers for driving in new patients
12:00: Net promotive score - what is this metric and is it useful.
12:41: Case acceptance / Sales.
13:15: Average new patient value.
12:27: What is the effective hourly rate.
15:17 Key metrics to look out for and utilize
