Scott MacKenzie interviews Justin Sirotin from OCTO, a company that designs complete customer experiences across various industries. OCTO, named after the octopus's adaptability, has been in operation for 15 years. Justin, with nearly 30 years in industrial design, emphasizes the importance of usability in technology. They discuss the challenges of integrating edge technology with utility grids to improve efficiency and user experience. Justin highlights the need for seamless, user-friendly designs to avoid user frustration. They also touch on the rapid prototyping and testing approach of companies like SpaceX and Formula One, which emphasize real-world testing and continuous improvement.

Action Items

• [ ] Reach out to Justin on LinkedIn or through the Octo website to discuss further.

Outline

Introduction and Purpose of Industrial Talk

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and their innovations.
• Scott highlights the platform's mission to amplify messages and support industry professionals worldwide.
• He expresses his admiration for industry professionals who solve problems and make the world a better place.
• Scott mentions the ease of getting involved with Industrial Talk for those interested in amplifying their message or technology.

Introduction of Justin and OCTO

• Scott introduces Justin and his company, OCTO, and explains the company's name and its origin.
• Justin shares the story behind the name OCTO, which was inspired by the adaptability of an octopus.
• Justin explains that the name OCTO is a shortened version of octopus, as the full name was unavailable.
• Scott and Justin engage in a light-hearted discussion about the name and its superhero-like connotations.

Justin's Background and OCTO's Services

• Justin provides a brief overview of his background in industrial design and his nearly 30 years of experience in the field.
• He explains that OCTO designs complete customer experiences, including pre-product, product, and post-product services.
• Justin mentions that he has started several companies and also teaches manufacturing techniques at the Rhode Island School of Design.
• He emphasizes the importance of embracing constraints and building market-validated creative solutions.

Challenges and Insights from Teaching Industrial Design

• Justin discusses the challenges of staying current in the industry and the impact of his students on his learning.
• He shares his experiences visiting factories in Vietnam and China to stay informed about production processes.
• Justin highlights the generational differences in attitudes towards consumption and the environment.
• He emphasizes the importance of efficiency and zero waste in the manufacturing sector.

The Role of Design in Technology and User Experience

• Scott and Justin discuss the importance of designing technology that is user-friendly and meets the needs of end-users.
• Justin explains that OCTO's role is to connect technology with user needs, ensuring seamless integration and usability.
• They discuss the evolution of the design field from being seen as just making things pretty to being integral to functionality.
• Justin shares an anecdote about a client who believed that complex software should be hard to use, illustrating the shift in thinking.

Designing for the Utility Grid and User Experience

• Scott and Justin delve into the complexities of designing for the utility grid and the challenges of integrating new technologies.
• Justin explains the role of OCTO in...