Scott MacKenzie interviews Marvin Clark, CIO of Accruent, at the Accruent Insights 2024 conference in San Antonio. Clark discusses his background in financial services and his current role at Accruent, emphasizing the company's focus on innovation, customer experience, and employee success. Accruent offers 14 products, with a focus on eight, and is working on integrating them further. Clark highlights the importance of big data, AI, and modern user interfaces, stressing the need for robust infrastructure to support these advancements. He advocates for cloud solutions over on-premises systems for better security and scalability. Clark can be contacted at marvin.clark@accruent.com.

Action Items

• [ ] Connect with Marvin Clark at marvin.clark@accruent.com or on LinkedIn.
• [ ] Explore Accruent's product offerings and their approach to delivering innovative solutions to customers.
• [ ] Understand how Accruent is leveraging cloud technologies and data analytics to enhance the customer experience.

Outline

Introduction and Welcome

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry innovations and the people behind them.
• Scott welcomes listeners and thanks them for their support, highlighting the platform's mission to celebrate industry professionals.
• Scott describes the lively atmosphere at the conference in San Antonio, noting the buzz of people solving problems.
• Scott introduces Marvin Clark, CIO of Accruent, and sets the stage for the interview.

Barbara Clark's Passion for Customer Engagement

• Marvin expresses his love for being around customers, enjoying the opportunity to hear about their struggles and successes.
• Scott notes the high level of engagement and energy among attendees, describing the atmosphere as infectious.
• Marvin appreciates the hard work and energy of the Accruent team, contributing to the positive vibe at the conference.
• Scott and Barbara engage in a light-hearted exchange about the love fest atmosphere.

Marvin Clark's Background and Role at Accruent

• Marvin shares his background, detailing his 30 years in financial services before joining Accruent.
• He expresses his enthusiasm for facility management and Accruent's product offerings.
• Marvin highlights the support he receives from Accruent's parent company, Afford, and his positive experience working for the company.
• Scott inquires about the number of solutions Accruent offers, and Marvin explains they focus on their top eight products out of 14.

Prioritizing Initiatives and Focusing on the Critical Few

• Scott asks Marvin about prioritizing initiatives as the CIO, given the numerous customer requests and internal strategies.
• Marvin explains Accruent's approach of focusing on the critical few, building a clear roadmap for the year, and sticking to it.
• He emphasizes the importance of delivering on promises to customers and improving the back office and employee experience.
• Marvin outlines the three pillars of Accruent's mission: innovation, customer experience, and employee success.

Customer Feedback and Focus Areas

• Marvin discusses the feedback from the user community, highlighting their interest in big data, AI, and modern user interfaces.
• He stresses the importance of protecting customer data and...