Helping automotive aftermarket professionals improve; one lesson at a time.

Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.

Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill in episode 39, 69, 100, 200, 118, and 226.  Also hear Bill in Town Hall Academy 29 – Are We Too Dependent on Being Independent?, and Academy #12 What Keeps You Up at Night, and Academy #6 Managing a Negative On-Line Review

John Eppstein is the owner of John’s Automotive Care in San Diego, CA since 1998, admits he was a better tech than a businessman but did something about it. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top...