Joe Gilgoff has had an illustrious career as he’s worked toward becoming a leader in Customer Experience/Customer Service. Learn how Joe started his career and grew into a VP role in a field he’s passionate about.
“I couldn't even help him 100%. I just did my best to kind of send him on his way and help him out with his issue and he told me at the end of the call that I had restored his faith and humanity and I still remember to this day. I sort of instinctually laughed when he said that and he jumped in and told me like no I'm not I'm not kidding in the slightest, man. And he kind of just took a few minutes to tell me about stuff he had been going through in life, people he had been dealing with that caused him to doubt humanity and just speaking to me that day and finding such a warm sympathetic ear. Someone really listening, who cared about his issue and tried to help him out. That was the impact that five minute call had on him. So I obviously have never forgotten about him. I don't know who he was, he doesn't know me but he had a profound impact." - Joe describes the impact you can have on someone while working in customer service.
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