Jay Baer, CSP has spent 23 years in digital marketing and customer experience. His current firm – Convince & Convert – provides digital marketing advice and online customer service advice and counsel to some of the world’s most important brands like The United Nations, Allstate, Cisco, and Cabela’s. His book, Hug Your Haters, is the world’s first modern customer service manual, showing how companies large and small can benefit from the enormous increase in online complaints and customer feedback.
In this episode, Jay and Tim dive into the internal and external facets of customer satisfaction, influencers and the importance of negative feedback.
Show Notes:
Connect with Jay Baer:
Twitter: https://twitter.com/jaybaer
Facebook: https://www.facebook.com/ConvinceConvert
Website: http://convinceandconvert.com
Book References:
Hug Your Haters, Jay Baer
13 Words You Never Use When Replying to a Customer, Jay Baer
No Worries (© 2014 Anderson Music, LLC)
Gotta Move On (© 2014 Anderson Music, LLC)
You See Her (© 2011 Family Crest Music)
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