Summary
In this episode of the Web Usability podcast, Lucy Collins interviews her parents, Peter Collins and Sarah Burton-Taylor, the founders of Web Usability. They discuss the evolution of Web Usability since its inception in 2002, the shift from a tech-centric to a user-centric approach, and the impact of technology on user experience. The conversation also explores the future of websites in an AI-driven world, offering advice for website owners, and reflecting on the dynamics of running a family business in the digital age.
Takeaways
- Web Usability was founded in 2002 during a time of limited digital literacy.
- User experience (UX) was not a common term in the early 2000s.
- The shift from tech-focused to user-focused design has been significant.
- Technology has evolved to better support user needs.
- Websites are still often poorly designed, especially for professional services.
- AI is changing how users find information online.
- Understanding user needs remains crucial for website success.
- Family dynamics can enhance business operations.
- The future of websites is uncertain but must adapt to user expectations.
- Cash flow, customer understanding, and good people are essential for business success.
Sound Bites
- "We need to make the web a better place."
- "The technology has moved on."
- "The website as we know it is actually dead."
