Are you a business owner struggling to have difficult conversations with your team, contractors, or clients? In this episode of Simple Wins, Bill Benjamin reveals a simple yet powerful framework to help you navigate these critical "last 8%" moments without avoiding them or making a mess. We dive deep into why mastering these interactions is essential for building a strong performance culture in your business.
We discuss:
The Last 8%: Understand why these moments of tension and conflict are the ones that truly define your reputation and team culture.
Avoiders vs. Mess-Makers: Identify which category you fall into and the underlying emotions that cause you to either avoid or botch tough talks.
Manage Emotions: Learn why controlling your anxiety and fear is the critical first step to effective leadership communication.
The SOS Method: Discover a simple, three-step strategy to prepare yourself mentally and physiologically for any high-pressure situation.
Bill Benjamin, a partner at the Institute for Health and Human Potential, has worked with organizations like NASA, Amazon, and the US Marines on performance, culture, and leadership. His expertise gives you an actionable simple win you can implement today.
Make sure to go visit Bill at ihhp.com
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