In this episode, recorded live at Smart City Expo World Congress 2025 in Barcelona, we are joined by Eddie Copeland, Director, and Genta Hajri, Digital Innovation Delivery Lead at the London Office of Technology and Innovation (LOTI).
London consists of 33 separate administrative areas, which can often lead to fragmented public services. Eddie and Genta explain how LOTI acts as a collaborative layer, helping boroughs use data, technology, and innovation to solve shared challenges together.
The conversation covers impactful initiatives such as 'Get Online London', the city's digital inclusion service, and how improved data sharing is ensuring vulnerable children are auto-enrolled for free school meals. We also explore the practical application of AI in social care to support workflows while maintaining human accountability, and the team's unique use of immersive theatre to build empathy and better partnerships between the public and private sectors.
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