It's the end of 2023! This year we experienced the continuation of the economic trends we saw in 2022, watched complex and troubling geopolitics unfold, experienced more tech layoffs and a difficult fundraising environment, and witnessed the continued rise of AI. It’s been a hectic year so we want to take this quiet moment to reflect on it and consider what’s ahead.
We cover a lot in this end-of-year extravaganza including:
- Customer education and AI in the workplace
- Leadership growth and team development
- Leadership, customer education, and podcast milestones
- Customer education trends and predictions for 2023
- AI in customer education, ROI calculations, and live training
- Customer education, digital success, and consolidation in the industry
And much, much more!
Stay tuned for our annual music episode - coming soon!
Summary
- Customer education and AI in the workplace
- Dave and Adam discuss national holidays and make predictions for 2024.
- Adam and Dave reflect on 2022, with Adam noting it felt like a continuation of last year's trends and Dave sharing his experience working in a services company.
- Dave Derington shares insights on customer education and the importance of conferences for consultants.
- Leadership growth and team development
- Adam reflects on his first year as a VP, sharing insights on his growth and new responsibilities.
- Adam Avramescu: Leading a program as VP involves managing multiple aspects, from budget to culture.
- Adam Avramescu emphasizes the importance of aligning teams towards common goals and reducing duplication of effort.
- Leadership, customer education, and podcast milestones
- Adam Avramescu emphasizes the importance of contextualizing titles within an organization and focusing on scope of work rather than just the title itself.
- Dave Derington and Adam Avramescu reflect on five years of CELab, a podcast they co-host, and highlight milestones achieved, such as reaching 100 episodes.
- They discuss their approach to the podcast, including externalizing their thoughts and sharing valuable insights with their audience.
- Adam and Dave reminisce about how they started their podcast, Customer Education Show, while working together at Selma and Cherry Street coffee in Belltown, Seattle.
- They discuss how their podcast has evolved over time, still focusing on raising the profile of customer education and highlighting challenges faced by leaders in the field.
- Customer education trends and predictions for 2023
- Dave Derington and Adam Avramescu discuss their podcast, See Lab, and how it has evolved over time, from a DIY approach to a more professional and regular schedule with sponsors.
- They emphasize the importance of finding and highlighting diverse voices in the customer education industry, and invite listeners to join their forum and share their experiences.
- Adam and Dave discuss their 2022 predictions, including more economic tumult and the importance of efficient customer education.
- They reflect on their predictions, noting that growth at all costs is over and sustainable growth is the new focus.
- Dave Derington and Adam Avramescu discuss the future of customer education, including the importance of proving ROI and the shift towards remote and async learning.
- They also discuss the impact of macroeconomic factors, such as the pandemic and globalization, on the delivery of live training and the adoption of virtual and hybrid learning methods.