In this interview, Marty Grunder is joined by Taylor Milliken to talk about changes that come when you grow a company and the journey from being a high-schooler striping lawns to now being an impressive, professional operation serving Nashville's growing market.
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Episode Chapters:
00:00 - Start
01:01 - A Heartfelt Thank You
01:50 - Meet Taylor Milliken
02:31 - Taylor’s Background and Early Days
05:13 - Building the Business
07:13 - Challenges and Lessons Learned
15:19 - Focus on Customer Service
18:22 - Balancing Innovation and Focus
19:49 - Embracing Peer Groups and Industry Advocacy
21:17 - Balancing Ideas and Implementation
23:32 - The Importance of Vision and Core Values
24:26 - Write This Down!
26:03 - Leadership and Empathy in Business
29:34 - Streamlining Technology for Efficiency
34:39 - The Power of Continuous Learning
36:41 - Future Outlook and Closing Remarks
Resources:
Virtual Sales Bootcamp
Grunder Landscaping Field Trips
The Grow Group
Show Notes:
The Strategic Reset: Going Backwards to Go Forward
The Problem (2023-2024): Revenue dropped from $14M to $13M
